Frequently Asked Questions
Everything you need to know about your wool and knitting orders.
How long will it take to receive my order?
Standard shipping usually takes 3-5 business days within the country. International shipping times vary by location, typically arriving within 10-14 business days.
Can I return yarn if the color isn't what I expected?
Yes, we accept returns on unused and unopened skeins within 30 days of purchase. Please ensure the original labels are intact and the yarn has been stored in a smoke-free environment.
Do you offer dye lot matching?
We always strive to pull from the same dye lot for every order. If we are unable to fulfill your quantity from a single lot, we will contact you before shipping to ensure you are satisfied.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Is your wool ethically sourced?
Sustainability and animal welfare are our priorities. We partner with suppliers who guarantee mulesing-free practices and provide traceable origins for their fibers.
Can I change my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact us within 2 hours of placing your order and we will do our best to assist you.